Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the practices of Antbet ("Antbet", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users ("User", "Player", "you", "your") of the Antbet online sportsbook and live casino platform, accessible at antbet.cam and all associated subdomains and services (collectively, the "Platform").

By registering an account on the Platform, making a deposit, placing a bet, or otherwise accessing any feature of the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the Platform.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. Defined terms used in the Terms & Conditions carry the same meaning here unless otherwise specified.

Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — Antbet, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — a third-party entity that processes personal data on behalf of Antbet under a contractual arrangement.
• "KYC Data" — identity verification documents and information collected to fulfil Know Your Customer obligations, including copies of NRIC/passport and proof of address.
• "Sensitive Data" — a subset of personal data warranting heightened protection, including financial account details, identity document numbers, and transaction history.
• "Cookies" — small text files placed on your device by the Platform to facilitate user experience, session management, and analytics.

Data We Collect

Antbet collects personal data through various touchpoints during your use of the Platform. The categories of data we may collect are outlined below.

3.1 Registration Data

When you create an Antbet account, we collect:

• Full legal name as it appears on your identity document
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (country, city, postcode)
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering and age verification obligations, we collect:

• Copy of government-issued photo identification (Malaysian NRIC / MyKad, passport, or equivalent)
• Proof of current residential address (utility bill, bank statement, or similar)
• In some cases, a selfie or liveness check image for identity confirmation
• Source of funds documentation where required by compliance review

3.3 Financial & Transaction Data

When you make deposits or withdraw funds, we collect and retain:

• Payment method details (e-wallet identifiers, bank account details, card BIN data — no full card numbers are stored)
• Transaction amounts and timestamps
• Currency (MYR or equivalent cryptocurrency value)
• Deposit and withdrawal history associated with your account

3.4 Gameplay & Betting Data

• Bet history, game session records, and wagering activity
• Sports markets and casino games accessed
• Live betting interactions and in-play data
• Bonus utilisation and wagering requirement progress

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration and navigation patterns within the Platform
• Cookie and tracking pixel data (see Section 8)

3.6 Communications Data

• Content of live chat sessions and support email correspondence
• Feedback, complaints, and dispute records
• Marketing preference settings and email engagement data

How We Use Your Data

Antbet processes your personal data for the following purposes. We only process data to the extent necessary for each stated purpose.

Legal Basis for Processing

Antbet processes your personal data under the following legal bases, consistent with internationally recognised data protection frameworks:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a Platform user — including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements — including KYC identity verification, anti-money laundering checks, and age verification mandated by our international gaming licence.
• Legitimate Interests: Processing conducted for purposes that are reasonably necessary and proportionate to Antbet's legitimate business interests, including fraud prevention, platform security, and responsible gambling monitoring — provided such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications and non-essential cookie placement. You may withdraw consent at any time without detriment to your account.

Data Sharing & Disclosure

Antbet does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Service Providers and Data Processors

We engage trusted third-party service providers to assist in delivering Platform services. These include payment processors (including Malaysian e-wallet providers and banking partners), identity verification (KYC) technology providers, cloud hosting and infrastructure services, customer support software providers, and fraud detection and cybersecurity partners. All such processors are bound by contractual data processing agreements that restrict their use of your data to the stated purpose.

6.2 Regulatory and Law Enforcement Bodies

Antbet may disclose your personal data to relevant regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or valid legal process. We will notify you of such disclosures where legally permissible.

6.3 Licensing Authorities

Our international gaming licence may require us to submit periodic compliance reports or respond to audit requests that include aggregated or individual player data. Such disclosures are limited to what is strictly required by the licensor.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Antbet's business assets, your personal data may be transferred as part of the transaction. In such circumstances, we will notify affected users and ensure that the receiving party is bound by privacy obligations no less protective than those in this Policy.

Data Retention

Antbet retains your personal data for as long as your account remains active and for a defined period thereafter, as required by our legal and regulatory obligations. The following retention principles apply:

• Active Account Data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following completion of the verification, consistent with international AML standards.
• Transaction Records: Retained for a minimum of five (5) years following each transaction date.
• Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years from last engagement, whichever is sooner.
• Technical Logs: Retained for up to twelve (12) months for security and diagnostic purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

Cookies & Tracking Technologies

Antbet uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your login session, and gather anonymised usage analytics. By continuing to use the Platform, you consent to the use of cookies in accordance with this section.

8.1 Types of Cookies Used

8.2 Managing Cookies

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform, including session persistence and account security features. Instructions for managing cookies are available through your browser's help documentation.

Data Security

Antbet implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using industry-standard Transport Layer Security protocols.
• Encryption at Rest: Sensitive personal data — including KYC documents and financial records — is encrypted when stored on our servers.
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis, enforced through role-based access control systems.
• Multi-Factor Authentication: Internally, system access by Antbet staff requires multi-factor authentication. Users are encouraged to enable 2FA on their own accounts.
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing by qualified third-party specialists.
• Incident Response: Antbet maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and relevant authorities within the timeframe required by applicable law.

Your Rights

Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your personal data held by Antbet:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request its correction. Some data (such as your registered legal name) may require supporting documentation for amendment.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data, subject to our legal retention obligations. We cannot erase data that we are required to retain by law, including KYC and transaction records mandated by AML requirements.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we process your data — for example, while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within a reasonable timeframe — typically within 30 days. We may need to verify your identity before processing a rights request.

Protection of Minors

The Antbet Platform is strictly intended for users who are aged 21 years or older. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21.

Age verification is a mandatory step in our KYC process. Any account found to have been registered by or used by a person under the age of 21 will be suspended immediately, all personal data associated with such accounts will be reviewed, and any retained data may be reported to relevant authorities in accordance with applicable law.

If you become aware that a minor has registered or used an Antbet account, please notify us immediately at [email protected] so that we can take appropriate action.

International Data Transfers

Antbet operates internationally and may transfer your personal data to servers and service providers located outside of Malaysia. Such transfers may include jurisdictions that operate under different data protection frameworks from those applicable in Malaysia.

Where we transfer personal data internationally, we take steps to ensure that adequate safeguards are in place, including contractual data transfer mechanisms that require the recipient to protect your data to a standard equivalent to that described in this Policy.

By using the Platform, you consent to the international transfer of your personal data as described in this section, subject at all times to the protections set out herein.

Third-Party Services

The Platform may integrate with third-party services for payment processing, game delivery, and analytics. These third parties operate under their own privacy policies and data handling practices. Antbet is not responsible for the privacy practices of third-party services or platforms that are not directly operated by us.

When you interact with a third-party payment provider — such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, or Public Bank through their respective interfaces — you are subject to that provider's terms and privacy policy in addition to Antbet's. We encourage you to review the privacy documentation of any third-party service you use in connection with the Platform.

Amendments to This Policy

Antbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will provide notice via email to your registered address and/or a prominent banner on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was published. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

If you disagree with any changes to this Policy, you should cease using the Platform and may request account closure as set out in the Terms & Conditions. Your right to request deletion of personal data (subject to legal retention obligations) remains unaffected.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the Antbet Privacy and Data team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform — fastest response channel for urgent queries.
• Email: [email protected] — please include "Privacy Request" in your subject line for data-related queries. Responses within 4 hours during business hours; within 24 hours otherwise.

All privacy-related communications are handled by our support team operating in Malaysia Time (MYT, UTC+8). We handle queries from users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions in English.